Care Service

 

Introducing OneKeyCare

OneKeyCare

Hardware wallets protect your digital wealth.
OneKeyCare protects your hardware wallet.

With OneKeyCare, you don’t just buy a hardware wallet from OneKey — you secure it. From extended warranty coverage against manufacturing defects to priority support and exclusive member replacement benefits, OneKeyCare ensures you’re never stranded if something goes wrong.

 

 

OneKeyCare Protection Plan

Stay protected. Stay in control.

Protect your hardware wallet with comprehensive coverage and priority support designed to give you complete peace of mind.

OneKeyCare
Basic
Coverage applicable to OneKey Classic 1S and OneKey Pure models
50,000 NGN for 6 Months
90,000 NGN for 12 Months
OneKeyCare
Pro
Coverage applicable to OneKey Pro
100,000 NGN for 6 Months
190,000 NGN for 12 Months

 

Account Details

Account Information: 4993237116, Moniepoint MFB

OneKey Africa – VxG Enterprises


Coverage Benefits

✔ Extended Warranty Protection: 
Enjoy up to one year of extended warranty coverage for manufacturing defects. If your hardware wallet develops a verified factory fault, it will be replaced at no additional cost.
✔ Accidental Damage Benefit: 
Receive 10% off a new device purchase in the event of screen, battery, or button damage caused by the user. (Eligible once every 6 months)
✔ Loss or Theft Benefit: 
Receive 10% off a replacement device if your hardware wallet is lost or stolen. (Eligible once every 6 months)
✔ Free Shipping:
 Complimentary shipping on all approved replacements and discounted purchases related to covered incidents.
✔ 24/7 Priority Support:
 Get fast-tracked access to our dedicated support team whenever you need assistance.